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Motor Warranty
Claims Process

01

Email or call Insure Africa within 7 days of the potential claim – (011) 615 0170 or claims@insureafrica.co.za

02

Take vehicle to the nearest RMI-approved workshop

03

The RMI-approved workshop will establish the cause of breakdown and/or mechanical or electrical failure

04

The repairing dealer to contact the claims department to confirm if the component is covered

05

Once the claim has been approved, an authorization number will be issued

06

Repairs can now begin

** Any work on your vehicle carried out without prior authorisation can render your claim invalid

Body Care
Claims Process

01

Call Insure Africa on (011) 615 0170 or email: claims@insureafrica.co.za

02

Send clear photographs via email of:

  • The vehicle in its entirety (i.e. the whole vehicle in the photograph)
  • The applicable damage to the vehicle
  • The vehicle license disc and registration plate

03

Insure Africa will inform the client of the outcome of the claim.